Warm fuzzy ears

Why is it that when you want to call a nameless, faceless corporation's call centre to get your money back, or get some help of some sort that you have to wait until your ears feel as if they have been in under a very large man on a bus ride from Cape to Cairo? I think that the sooner we can invent a phone that cools your ears the better.

I have been trying to get my money back from the TV license department for more than a month now - I stupidly paid my car installment to them instead of another beneficiary on my internet banking (yes, okay, my stupid error, sigh!), and they claim that every stage of theprocess takes an incrementally longer period of time to progress.

For example, when I phoned, and told them what I had done, the lady (whose name I shall not publish here) said I had to wait 7 days until the money reflected in their system, after which I had to send a fax with all my details and proof and then wait a further 7 days for the fax to reflect on their system. !?!

After that I would have to wait 15 days and call back to speak to someone in the accounts department.

Not.

I sent the fax on the same day, and called ont he same day, and have kept calling every two days until I have at last found a gentleman (who the accounts department put me through to because they could see that I was not going to give up) who seems to know exactly what is potting. A good sign.. Yaay.

Today, is exactly 20 days after the start of the debacle, and although the man was quite helpful, he denied the time periods and laughed at the fact that I had waited so long. (How rude.)

Now between you and me - the only people who make any money here are the bloddy banks because it goes out of my bank IMMEDIATELY, and I am certain it goes into the beneficiary within 2 working days...

Never mind.

He said he would call me back in 10 minutes.

Let's see when hell will freeze over ...